Last update: June 11 2018
The ways and means by which we collect data you provide to us, as exemplified on this website or other electronic media, will be described by this policy for the sake of simplicity as “service transactions”. For example, using this website, communicating with us through e-mail and social networks is a “service transaction”.
What information we collect
When you have a service transaction with us, you may be asked to provide some or all of the following information:
- first name and last name
- email address
- phone number
- any other explicitly requested information that is intended to improve your user experience and service delivery
Additionally, while using this website, some or all of the following information may be collected:
- IP address
- geographical location
- information about the type and version of your web browser
- information about the type and version of your operating system
- referral source (referrer)
- date and time of your actions on our website
- visit times, page views, website navigation, and other related browsing activities
When we collect information
We may collect information from you for one or more of the following reasons when having service transactions with us:
- while using our website
- when subscribing to our newsletter
- when filling a form
- when you provide us with feedback
- when you submit information on our website in any other way or when you supply us with information using any other electronic media.
How we use your information
We may use the information we collect from you for one or more of the following reasons:
- adjust your experience
- to improve our website to better serve you
- so we can serve you better by responding to customer service requests
- to ask your for feedback
- to let you know about our news or offers and services that may be of interest to you
- for security purposes
How we protect your information
We are committed to ensuring that the information you provide us is secure. In order to prevent unauthorized access or leakage, we have put in place appropriate physical, electronic and management procedures to safeguard the information we collect, such as, among others:
- regular malware scanning
- Web Application Firewall & Network Firewall
- 128-bit Secure Socket Layer (SSL) encryption
- authorization & authentication mechanisms
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when you enter, submit, or access your information to maintain the safety of your personal information.
Cookies & tracking technology
We do not sell, trade, or otherwise transfer to outside parties your personal data unless we have your explicit permission or if required by law to do. This does not include website hosting partners and other parties who assist us in operating our website or other systems, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our website uses third-party service providers that may set cookies or collect data for you such as (but not limited to) IP address, browser information, operating system information, or other types of information. Third-party providers may identify you with additional data you have voluntarily or unintentionally provided by using their exclusive services (for example Google – Email / YouTube, Facebook, Twitter, etc.). It is up to you to review the official policies of the respective services and to make sure that you agree with them when using this website.
For more information, please read the “Third-party services in use by our website” section.
Controlling your personal information
If you wish to know any personal data we may have about you, you may contact us at any time. If you find that any of the information we hold for you is incorrect or incomplete, if you cannot change it yourself, please contact us as soon as possible to take the necessary action. If you wish to delete a subset or all of the data we hold for you or you wish to cease any processing of your data by us, you may contact us at any time to take the necessary action. Please note that if you contact us for any of the aforementioned reasons, the extent to which we may serve you may be limited by law. In addition, we may ask for additional information to identify you before proceeding with any action.
Last update: June 11 2018
What are cookies?
Cookies are small text files that are stored on your computer by your web browser when you view a website. This allows the website you have visited to remember data about you that is necessary for service purposes (example, automatic login to your account or shopping cart functionality), statistics collection, or other website-dependent uses.
Cookies may be temporarily stored on your computer for as long as you use a website until you close your web browser (session cookie) or for a greater timeframe (persistent cookie) that depends on the website that sets cookies and the special nature – the reason for each cookie.
When you visit a website, it is possible for your browser to set third-party cookies due to the use of their services by the website you’ve visited, such as statistics collection services, social networking website linking,
Our website cannot read the information contained in cookies set by third-party websites other than the information explicitly defined by our website.
Categories of cookies which may be set by our website
We separate cookies stored by your web browser by using our website in the following categories:
These are cookies that are necessary for the basic operation of our website and the services provided. They are automatically set when you visit our website. They may also be set progressively as you use our website according to the needs / content / service offered by the sub-page or action you are taking
About third-party cookies & tracking technology
Under no circumstances will personal data that can identify you as contact details or other information will be passed on to third party providers. Nevertheless, third party providers may identify you using additional data that you have voluntarily or unintentionally provided by using their exclusive services (for example Google – Email / YouTube, Facebook, Twitter, etc.).
The third-party cookie and tracking technology policies (such as Facebook, Twitter, Google Analytics, Google Maps, YouTube, and so on) is the sole responsibility of the respective service providers and you should be informed on the official websites of the respective service providers.
How to manage, delete & disable cookies?
To manage, delete, or deactivate cookies set by the web browser due to the use of our website by you, you will need to make adjustments to your browser. However, the smooth operation of services offered by our website may stop or you do not have the best user experience. You can find more information about how to set up your browser by using the Help menu it offers.
Third-party services in use by our website
Our website makes use of third-party services for the reasons outlined in our website’s Privacy & Cookies policy. This section provides more information about the third-party services used by our website as well as links to their official policies and / or ways of choosing options for your privacy in relation to the relevant service providers:
- Google Analytics: https://policies.google.com/privacy
- Google Maps: https://policies.google.com/privacy
- MailChimp: https://mailchimp.com/legal/privacy